Internet Terms & Conditions

Welcome to Upland Lighting on-line. If you wish to purchase from our on-line catalog, you accept these conditions. Please read them carefully. Upland Lighting reserves the right to modify or change these Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you read them carefully before you use this website.

Warranties

All products sold by Upland Lighting are covered by the manufacturer’s warranty. If any product proves to be defective, contact us at, Sales@UplandLighting.com, for assistance in processing your claim. Do not ship the product back without a Return Goods Authorization from Upland Lighting along with return instructions. After receipt of the defective merchandise, we will ship back to you (at our expense) a non-defective product. Upland Lighting will in no way be liable for installation fees of any kind.

Shipping

Free shipping does not apply to selected manufacturers, sale items, and oversized or special order items. We will notify you of the additional charges when your order is received, when applicable.

We ship within the 48 contiguous United States. We are unable to ship to P.O. boxes or military APO/FPO addresses. Most items will ship via UPS or Fed Ex. Some larger items or orders may need to be shipped via common carrier. If this is the case, you are responsible for removing the items from the delivery truck and into your home. A responsible party, over eighteen years of age, must be present to accept delivery and sign for the shipment.

Returns

Returns will only be accepted under the following conditions:

• The return must be requested within fourteen (14) days of receiving product.
• Merchandise must be new (never been installed or used), unaltered, in original packaging, and contain all accessories.
• A Returned Goods Authorization must be obtained from Sales@UplandLighting.com, prior to shipping any return (product shipped without an RGA number from Upland Lighting will be refused).
• Merchandise must be returned and shipped at the customer’s expense.
• The following types of items and orders do not qualify for returns or refund: Customized products, Custom quotations, light bulbs, fluorescent tubes, lampshades, furniture, discounted items, or clearance items.
• Refunds will be given in the same form as original payment less original shipping charges, freight back to the manufacturer, and a 25% restocking fee.